Right of withdrawal and product exchanges

We want you to be completely satisfied with your purchase at Aloe Life Cosmetics. If for any reason you change your mind, you have the right to withdraw from the purchase contract within 14 calendar days from the moment you or the person you have indicated (other than the carrier) receives the package.
We do not offer product exchanges. If after returning an item you want another one, you must make a new purchase through our website.

We will accept returns as long as the following conditions are met:

Products must be in their original condition, unopened, unused, and not tampered with. Also, the security seals must not have been removed. As these are cosmetics, for hygiene and safety reasons, we cannot accept returns of unsealed products.
Items must be returned within 14 calendar days from receipt of the order, along with the original proof of purchase.
They must retain their original packaging, undamaged and unaltered, with the seal intact.
Before proceeding with the return, you will need to send us photos to verify that the products are unopened or unused.

How to make a return?

1) Send an email to info@alolifecosmetics.com with the following information:
Order number
Items you wish to return
Name, phone number, and email
Reason for return
Photos showing that the products are unopened
Once we confirm the return, follow these steps:

Pack the product securely, using packaging similar to what you received to avoid damage.

Arrange the return shipment with the courier company of your choice. In this case, shipping costs are borne by the customer and will not be refunded. Send the package to the following address:

INTERVERA GLOBAL SERVICE, S.L.

C/ Mossen Joan Vich, 7, bajo A
07141 portol (Marratxi)
Palma de Mallorca

The package must be sent certified to ensure tracking in case of loss.

When we receive the product and verify its condition, we will process the refund within an estimated period of 5 to 10 days.
The refunded amount will correspond to the original order price, excluding shipping costs. If discount coupons were used in the purchase, these will not be refunded and only the amount actually paid will be refunded. If the purchase included several products, the coupon will be applied first to the amount of the first return requested.

Returns or exchanges for defective products

If the product received is damaged or the order contains errors attributable to Aloe Life Cosmetics or the courier company, you have 15 calendar days to notify us by email at info@alolifecosmetics.com and one week to send the product to the following address:

INTERVERA GLOBAL SERVICE, S.L.

C/ Mossen Joan Vich, 7, bajo A
07141 portol (Marratxi)
Palma de Mallorca

In these cases, Aloe Life Cosmetics will cover collection and return costs, if applicable.

When we receive the package and confirm the condition of the product, we will proceed with the refund through the same payment method used for the purchase.

Frequently asked questions

Can I exchange a product?
We do not make direct exchanges. If you want another product, you must first process the return of the item by following the indicated steps and then make a new purchase on our website. The refund for the returned product will be made by the same payment method, excluding shipping costs.

Do I have to pay for the return?
Yes, return shipping costs are the responsibility of the customer, except in cases of defective products or order errors attributable to Aloe Life Cosmetics.

How will I receive my refund?
Once the return is approved, the corresponding amount (excluding shipping costs) will be refunded through the same payment method used for the purchase.

When will I receive my refund?
When we verify that the products are in perfect condition and with their security seals intact, we will send you a confirmation email. The refund usually takes between 1 and 5 business days to process.

What if the refunded amount is incorrect?
If you notice an error in the refund, contact us at info@alolifecosmetics.com. We will resolve the issue as soon as possible.